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    Terms of Service

    Last updated: March 2026

    1. Acceptance of Terms

    By creating an account or using Genju AI, you agree to these Terms of Service.

    2. Description of Service

    Genju AI is a cloud-based, AI-powered business management platform offering CRM, marketing, bookings, invoicing, website building, reputation management, and related features.

    3. Account Registration

    You must be at least 18 years old. One account per business entity. You are responsible for maintaining the security of your credentials.

    4. Subscription and Billing

    Subscriptions billed monthly or annually in EUR. 7-day free trial. Plans auto-renew unless cancelled. Cancel in one click.

    5. Acceptable Use

    You agree not to:

    • Use the platform for unlawful purposes or spam.
    • Attempt to access other users' data.
    • Reverse-engineer, copy, or resell any part of the platform.
    • Upload malicious content.

    6. AI-Generated Content

    AI-generated content is a tool — you are responsible for reviewing and publishing all AI-generated content.

    7. Data and Privacy

    Your use is also governed by our Privacy Policy. We are fully GDPR-compliant. You retain ownership of all your data.

    8. Intellectual Property

    Genju AI owns all rights to the platform. You retain full ownership of your business data and content.

    9. Service Availability

    We target 99.5% uptime for Pro plan customers. Scheduled maintenance communicated 48 hours in advance.

    10. Limitation of Liability

    Total liability limited to fees paid in the 3 months preceding the claim.

    11. Termination

    Cancel anytime from Settings → Billing. Data available for export for 30 days after cancellation.

    12. Governing Law

    These terms are governed by the laws of Malta.

    13. Changes to Terms

    Material changes communicated by email at least 30 days before taking effect.

    14. Contact

    Questions? Email hello@genju.ai

    15. Review Management & Compliance

    Genju AI includes a review request feature that sends genuine invitations to real customers only. After a service is completed, customers may receive a satisfaction check asking about their experience.

    • Positive feedback (4–5 stars): The customer is directed to leave a public review on Google or another third-party platform.
    • Negative feedback (1–3 stars): The customer is directed to a private feedback form so the business can address concerns directly.

    This process is designed to encourage genuine feedback and facilitate issue resolution — not to suppress, filter, or selectively publish reviews. All public reviews posted on third-party platforms remain unaltered by Genju AI.

    Business owners using this feature are responsible for ensuring review requests are sent only to genuine customers in compliance with FTC guidelines on consumer reviews and Google's review policies. Fabricating reviews, incentivising reviews with compensation, or selectively soliciting only satisfied customers is prohibited.