What response rate can I expect?

Our templates average a 34% response rate compared to 8% for generic review requests. The Gift Motivator template achieves the highest rate at 38-45%.

When is the best time to send a review request?

1-3 hours after the service ends, while the client is still on a positive high. Waiting more than 24 hours drops response rates by approximately 60%.

Should I incentivise reviews?

Small gestures like a discount on the next visit are fine in most jurisdictions. However, never offer incentives in exchange for specifically positive reviews — ask for honest feedback.

Can I automate these messages?

Yes! Genju can send personalised review requests automatically after every appointment via WhatsApp or SMS. Set it up once and it runs forever.

Do these work for Google, Facebook, and Trustpilot?

Absolutely. Simply swap the review link for whichever platform you want to collect reviews on. The message templates work regardless of platform.

5 Proven Review Request Templates

Copy one, personalise it, send it today.

Average response rate: 34% (vs 8% for generic requests)

Personalise Your Templates

Fill these in once — all 5 templates update automatically:

Your business name

Your first name

Your review link

Template 1 — The Grateful Ask

Expected: 28-34%Best for: all service businesses

Hi [Client Name]! It was lovely having you at [Your Business] today. If you have 30 seconds, a quick Google review would genuinely make our week: [your review link] No pressure at all — just grateful you came by! 🙏

Template 2 — The Gift Motivator

Expected: 38-45%Best for: repeat client businesses

Hi [Client Name], as a thank you for being such a wonderful client — leave us an honest review and we will give you 10% off your next visit: [your review link] Just show us the confirmation when you come in!

Template 3 — Help Someone Like You

Expected: 26-32%Best for: clinics, accountants

Hi [Client Name], when you first found us, did you check reviews before deciding? Your experience could help someone else make a great choice: [your review link] Takes 30 seconds and means a lot.

Template 4 — Post-Issue Recovery

Expected: 30-38%Best for: recovering unhappy clients

Hi [Client Name], we really hope we made things right. Your experience matters to us enormously. If we earned it back — your review would mean everything: [your review link] And if anything is still not right, just reply — we'll make it up to you.

Template 5 — Short and Simple

Expected: 22-28%Best for: friendly regulars

Hi [Client Name]! Quick one — would you mind leaving us a Google review? [your review link] Takes 30 seconds. Really appreciate it! 🙏

When to Send

Best time: 1-3 hours after the service ends

Client is still on a high from the experience

Avoid: more than 24 hours later (enthusiasm drops 60%)

Avoid: the morning after (feels less personal)

Want this to happen automatically after every appointment?

Frequently Asked Questions

Automate your review requests

Genju sends personalised review requests after every appointment — automatically.

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