How does the review request system work?

After a service is completed — whether it's a haircut, dental check-up, or home renovation — Genju automatically sends a personalised review request via WhatsApp or email. The message includes a direct link to your Google Business Profile, making it effortless for happy clients to leave a review. The timing is configurable, but our data shows that requests sent within 2 hours of service completion get 3x more responses than those sent the next day.

Can I respond to reviews from Genju?

Yes. All your Google reviews are synced into a single dashboard where you can read and respond to every review without leaving Genju. The AI can also draft professional responses for you — thanking clients for positive reviews and addressing concerns in negative ones with empathy and actionable solutions. Most business owners respond to reviews in under 30 seconds using AI-assisted replies.

What about negative reviews?

Genju's smart routing system detects when a client rates their experience below 4 stars and routes them to a private feedback form instead of Google. This gives you the chance to resolve the issue directly before it becomes a public review. You'll receive an instant alert for any negative feedback, along with the client's contact details and specific concerns, so you can respond quickly and personally.

Can I monitor competitor reviews?

Yes. Add up to 5 competitors and Genju tracks their Google reviews, average ratings, review velocity, and common themes. You'll see how your rating compares over time and get alerts when competitors receive noteworthy reviews. This competitive intelligence helps you identify service gaps and positioning opportunities in your local market.

How many reviews can I expect to generate?

Businesses using Genju's automated review requests typically see a 300-400% increase in review volume within the first 3 months. The exact number depends on your client volume, but even a small business with 20 clients per week can expect 8-12 new reviews monthly — enough to dramatically improve your Google ranking and local visibility.

Does this work for businesses with multiple locations?

Yes. Genju supports multiple Google Business Profile locations, each with its own review dashboard, response templates, and performance metrics. You can compare locations side by side, identify which locations need attention, and ensure consistent review management across your entire operation.

Can I display reviews on my website?

Yes. Genju provides an embeddable review widget that displays your latest 5-star reviews on your website. The widget updates automatically as new reviews come in, providing fresh social proof for website visitors. You can customise the design to match your brand and choose which reviews to feature.

How does this affect my Google ranking?

Google's local search algorithm heavily weights review quantity, quality, and recency. Businesses that consistently generate fresh 5-star reviews rank significantly higher in Google Maps and local search results. Our users typically see a 40-60% increase in Google Maps visibility within 90 days of starting automated review requests.

Genju Reputation Management

Reputation Management That Turns Every Happy Client Into a 5-Star Review

90% of consumers read Google reviews before visiting a local business, yet most Malta businesses have fewer than 30 reviews. Genju automates review requests after every service, intercepts negative feedback before it goes public, and helps you respond professionally in seconds. Result: 4x more reviews, 4.8-star average, and 60% better Google Maps visibility.

Antes do Genju

Fewer than 30 Google reviews after years in business, because you rely on clients remembering to leave one on their own.
Negative reviews appearing publicly with no warning, damaging your reputation before you even know they exist.
Hours spent crafting individual responses to reviews, or worse, leaving them unanswered entirely.
No idea how your online reputation compares to competitors, missing opportunities to differentiate.
Google Maps ranking stagnant because review volume and freshness are too low to compete.

Depois do Genju

Consistent stream of 8-12 new 5-star reviews per month, building social proof that attracts new clients automatically.
85% of potential negative reviews intercepted privately, giving you the chance to resolve issues and retain clients.
Professional, personalised responses to every review in under 30 seconds using AI-drafted replies.
Competitive intelligence showing exactly how your reputation stacks up and where you can win.
60% improvement in Google Maps visibility within 90 days, driving measurably more local discovery and foot traffic.

Como funciona

Connect your Google Business Profile

Link your Google Business Profile to Genju in one click. All existing reviews are imported instantly, giving you a complete history in one dashboard. If you have multiple locations, connect them all — each gets its own dedicated review management interface with location-specific analytics and response templates.

Set up automatic review requests

Configure when and how review requests are sent after service completion. Choose between WhatsApp, email, or both. Customise the message template with your brand voice and a direct link to your Google review page. Our data shows WhatsApp requests get 4x higher response rates than email, so we recommend starting there.

Smart routing intercepts negative feedback

Genju's intelligent rating gate asks clients to rate their experience before directing them. Clients rating 4-5 stars are sent directly to Google to leave a public review. Those rating below 4 are routed to a private feedback form, giving you the chance to resolve issues before they become public. This alone prevents 85% of potential negative reviews.

Monitor, respond, and grow

Your reputation dashboard shows new reviews in real-time, tracks your rating trend over time, compares you against competitors, and highlights response opportunities. AI-drafted responses help you reply professionally in seconds. Watch your Google rating climb and your local search visibility expand as fresh 5-star reviews accumulate consistently.

Detalhe completo das funcionalidades

Automated Review Requests

Personalised WhatsApp or email messages sent automatically after service completion with a direct link to your Google review page. Configurable timing, customisable templates, and smart follow-ups for clients who don't respond initially.

Smart Rating Gate

Before directing clients to Google, Genju asks them to rate their experience privately. Happy clients (4-5 stars) go straight to Google. Unhappy clients (1-3 stars) are routed to a private feedback form so you can resolve issues before they become public reviews.

AI Response Drafting

For every incoming review, Genju's AI drafts a professional, personalised response. Positive reviews get warm thank-yous with specific references to the client's feedback. Negative reviews get empathetic, solution-oriented responses that demonstrate accountability and care.

Competitor Monitoring

Track up to 5 competitors' Google reviews, ratings, and review velocity. See how you compare over time, identify common complaints in their reviews that you can address proactively, and spot opportunities to differentiate your service.

Review Widget

Embed a live-updating widget on your website that showcases your best Google reviews. Fresh social proof for every visitor, automatically updated as new 5-star reviews come in. Customisable design to match your brand.

Reputation Analytics

Track your rating over time, review volume trends, response rates, sentiment analysis, and Google Maps ranking changes. Monthly reports show the direct impact of your reputation management on local visibility and customer acquisition.

Increase in review volume

4.8★

Average rating maintained

85%

Negative reviews intercepted

60%

Google Maps visibility boost

Reputation Management — Todos os setores

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